Process

Starting is zero-risk. By design.

Three steps to start, a clear rhythm once we’re going, and an honest read on fit before anyone spends a dollar. You can bail at every step along the way.

How it starts

Three steps. No mystery.

01Send a noteTwo paragraphs: what’s happening, which number you’re watching, what you’ve tried. That’s plenty.Bail here: you’ve lost five minutes.
02A 30-minute callFree, and useful either way. We talk through the problem, what it’s costing you, and whether I’m the right person for it.Bail here: you’ve gained a second opinion.
03A fixed-fee proposalWhat I recommend, what you get, the exact cost, and how we’ll measure success. Nothing starts until you say go.Bail here: you keep the proposal.
Once we’re going

What working together looks like.

The shape flexes with the engagement you pick, but the principles don’t.

MoneyFixed fee, alwaysQuoted before anything starts. No hourly meter, no surprise invoices, and I’m happy to show you the math.
CadenceYou see work earlyNo long silences ending in a big reveal. You see findings and work in progress as they take shape, and feedback is a conversation.
PeopleBuilt with your teamI work alongside the people who’ll run the system, talking to them rather than around them, so the plan matches how work actually moves.
EndingOwned is doneLive isn’t the finish line. Everything is tested, documented, and handed over so your team can measure it and keep improving it without me.
Fit

Real talk about fit.

This works best when there’s a real problem to understand, enough signal to learn from, and a team willing to look at the whole system. If it’s not a fit, I’ll tell you early and cheerfully. That saves us both a quarter.

We’ll get along if

A metric that matters is heading the wrong way, and nobody’s sure why yet.

The problem crosses lifecycle, product, web, and data, and nobody owns the space between them.

You want your assumptions tested, not validated.

You’re in fintech, SaaS, or ecommerce, with enough customer signal to learn from.

You want to own the system when I leave, not rent me forever.

Probably not, if

You need extra hands for a campaign plan that’s already locked.

The solution is fixed, and evidence pointing elsewhere wouldn’t be welcome.

You need a full agency running five workstreams in parallel. It’s just me; that’s the point.

The product is too early to have real customer behaviour to learn from.

The deadline doesn’t leave room to understand the problem. Fast, yes. Reckless, no.

Step one is two paragraphs. That’s it.

What’s happening, which number you’re watching, what you’ve tried. I’ll take it from there.